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York Minster Revealed

Emma brought enormous enthusiasm and insight to her work for us. She challenged us to think differently, and dared us to question our reliance on familiar approaches and techniques. She also helped members of staff to realise that there were other possibilities, and that these could be realistically developed. Her facilitation of a series of focus groups was both sensitive and productive, taking account of the challenges inherent in managing York Minster and the wealth of great ideas and suggestions made by participants for improving the experience of visiting.

Alison Hems
Project Manager
York Minster Revealed


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