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The investment in professional and personal capital in getting to know exactly how an organisation and individuals within that organisation work is invaluable. When we facilitate change and instigate the pathway for success we find that many of our clients like to know that we can be relied upon to stay involved and remain an independent but trusted source of counsel going forward. Whilst this approach is inherent in our PiiĀ© value system it can be formalised to maximise results through a retained relationship over time.